Check Which LevelUp KYC Stage Is Still Open

Name the verification layer

Identity confirms the person; proof of address confirms residence; payment evidence confirms ownership of the deposit or withdrawal route. A source-of-funds request is a separate review and should state what period and evidence it covers.

Copy the wording and deadline shown in the account. Avoid sending documents for every possible category when support has requested only one.

• Identity
• Residential address
• Payment ownership
• Source of funds when specifically requested

Match profile and document fields

Compare legal name, date of birth and address with the LevelUp profile. Resolve a moved address, nickname or spelling difference through support before resubmitting.

Open the image at full size. All required corners, issue date and institution details should be visible; glare and compression should not cover identifiers.

Protect unnecessary data

Use the authenticated upload flow. Never provide a password, PIN, one-time code, full card number or crypto seed phrase.

Where payment evidence is requested, expose only the permitted account digits and holder details. Mask unrelated transactions if the instructions allow it.

• Secure upload only
• Permitted digits
• Readable issue date
• No passwords or OTPs

Track the decision

Save the upload confirmation, filename and review result. If a file fails, ask which field was unreadable or inconsistent before replacing it.

Verification approval does not necessarily approve every later payment route. Record the exact method and scope covered by the decision.

LevelUp account questions